General support
For bug reports, product questions, and launch updates, contact frameorbit@icloud.com.
FrameOrbit
Support
Need help with launch access, billing, privacy, or product issues? Start here.
Billing and purchases
For subscription, restore purchase, or credits-related questions, include your platform, purchase date, and a short description of the issue.
Privacy requests
For deletion or data-use requests, email frameorbit@icloud.com and include the service identifier or email used to contact us.
Operator
FrameOrbit is operated by MENG YUAN as an individual developer. FrameOrbit is the product name used for distribution and support.
Before You Email
Include enough context so we can locate the right request faster.
Launch-phase support moves much faster when the first message already contains the essentials.
Bug reports
Include your device model, iOS version, app version, what you expected, and what actually happened.
Billing issues
Include purchase date, product type, whether you already tried restore purchase, and what mismatch you are seeing.
Privacy or deletion requests
Include the email or identifier used in prior support contact, the records you want us to review, and any timing context that helps us verify the request.
Common questions
Short launch-phase answers for the issues users are most likely to ask first.
How do I report a bug?
Send your device model, app version, and a short description of what happened to our support email.
How do I restore purchases?
Use the in-app restore purchase flow first. If that does not work, contact support with purchase context.
Why did a generation fail?
Generation tasks can fail because of provider limits, network issues, unsupported inputs, or temporary service instability.
How do credits work?
Credits are used for supported creation actions. Exact credit cost depends on the active feature and in-app configuration.